Supported living
Right to work and staff eligibility for supported living services
When every setting keeps its own files, nobody is watching the dates. One register holds them all, we chase what is due wherever the worker is based, each team leader sees their own, and a single worker's file is produced in under a minute.
14-day free trial. Most services are set up the same day.
A familiar situation
Where the gap usually shows up
Staff work across several small settings, and each team leader keeps their own files. When one person's right to work history is requested, it takes a morning to put together.
- One register across every setting, with a view for each
- Team leaders see status without seeing documents
- A single worker's file produced in under a minute
- One pack per worker covering right to work and qualifications
The pack
One pack that shows a worker is eligible to work here
Right to work, checked on gov.uk and dated. Qualifications, training and DBS, uploaded by the worker or by you, and accepted by you. Every item shows where it came from and when.
Produce it for one worker, one service or the whole organisation, as it stood on any date. Send it as a PDF or a link with a verification code the recipient can check.
The rules
What the regulations ask for, and how it’s evidenced
Works for care services in England, Scotland, Wales and Northern Ireland.
Regulator: Care Quality Commission (CQC). Right to work rules come from the Home Office and are the same across the UK.
| Requirement | Source | How it’s evidenced |
|---|---|---|
| Monitor staff on an ongoing basis, not only at recruitment | CQC, Regulation 19 | Follow-up dates tracked for everyone with time-limited permission, and each check logged. |
| Include bank, agency and contracted staff | CQC, Regulation 19 guidance | One register for employed, bank and agency workers, with agency evidence logged against each person. |
| Hold Schedule 3 information before someone starts | Regulation 19, Schedule 3 | Agency evidence logged with the date it arrived, ahead of the first shift. |
| Carry out a follow-up check on or before permission ends | Home Office employer's guideApplies across the UK | Requests start at 90 days. The check date is recorded next to the expiry date it relates to. |
| Keep records for employment plus two years | Home Office employer's guideApplies across the UK | Records kept for that period, and exported whenever you ask. |
| Keep a statutory excuse against civil penalties of up to £60,000 per worker | Home Office employer's guideApplies across the UK | A dated record of every follow-up check, shown per worker in the eligibility pack. |
Regulator: Care Inspectorate. Right to work rules come from the Home Office and are the same across the UK.
| Requirement | Source | How it’s evidenced |
|---|---|---|
| Only employ people who are fit to work in the care service | Requirements for Care Services Regulations 2011, regulation 9 | Follow-up dates tracked for everyone with time-limited permission, so fitness is checked beyond the first day. |
| Show your recruitment checks when the service is inspected | Care Inspectorate | An eligibility pack for any worker, service or date, produced in under a minute. |
| Carry out a follow-up check on or before permission ends | Home Office employer's guideApplies across the UK | Requests start at 90 days. The check date is recorded next to the expiry date it relates to. |
| Keep records for employment plus two years | Home Office employer's guideApplies across the UK | Records kept for that period, and exported whenever you ask. |
| Keep a statutory excuse against civil penalties of up to £60,000 per worker | Home Office employer's guideApplies across the UK | A dated record of every follow-up check, shown per worker in the eligibility pack. |
Regulator: Care Inspectorate Wales (CIW). Right to work rules come from the Home Office and are the same across the UK.
| Requirement | Source | How it’s evidenced |
|---|---|---|
| Only employ staff who are fit to work at the service | Regulated Services (Wales) Regulations 2017, regulation 35 | Follow-up dates tracked for everyone with time-limited permission, and each check logged. |
| Hold the Schedule 1 information for everyone working at the service | Regulation 35, Schedule 1 | Agency evidence and your own checks logged against each worker, with the date they arrived. |
| Carry out a follow-up check on or before permission ends | Home Office employer's guideApplies across the UK | Requests start at 90 days. The check date is recorded next to the expiry date it relates to. |
| Keep records for employment plus two years | Home Office employer's guideApplies across the UK | Records kept for that period, and exported whenever you ask. |
| Keep a statutory excuse against civil penalties of up to £60,000 per worker | Home Office employer's guideApplies across the UK | A dated record of every follow-up check, shown per worker in the eligibility pack. |
Regulator: Regulation and Quality Improvement Authority (RQIA). Right to work rules come from the Home Office and are the same across the UK.
| Requirement | Source | How it’s evidenced |
|---|---|---|
| Only employ workers who are fit to work at the home | Residential Care Homes Regulations (NI) 2005, regulation 21 | Follow-up dates tracked for everyone with time-limited permission, and each check logged. |
| The same duty for nursing homes | Nursing Homes Regulations (NI) 2005, regulation 21 | One register for employed, bank and agency workers across every home you run. |
| Carry out a follow-up check on or before permission ends | Home Office employer's guideApplies across the UK | Requests start at 90 days. The check date is recorded next to the expiry date it relates to. |
| Keep records for employment plus two years | Home Office employer's guideApplies across the UK | Records kept for that period, and exported whenever you ask. |
| Keep a statutory excuse against civil penalties of up to £60,000 per worker | Home Office employer's guideApplies across the UK | A dated record of every follow-up check, shown per worker in the eligibility pack. |
Pricing
£49 a month, whatever the size of your team
That is one registered service with every member of staff on the register, employed, bank and agency. Each further service is £39 a month.
Supported living, three services
£127 a month
3 services. £49 for the first, £39 for each after it.
Start 14-day trialQuestions
Questions we get from supported living
- We have six settings under one organisation. Is that one account?
- One account, with each setting as a service inside it. Staff belong to a service, team leaders can be limited to theirs, and a pack can cover one service or all of them.
- Can we set different requirements for different settings?
- Yes. Each service sets what everyone working there must hold, so a setting that needs a particular training record can require it without imposing it on the rest.
- Staff move between settings. Does their record follow them?
- Yes. The record belongs to the person, and their history stays intact when they move, so nothing has to be rebuilt.
Contact us
Send us a message
Questions about your service, pricing for several sites, or how your data is handled. We read every message and reply within one working day.
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